DELIVERY + RETURN POLICY
We respond to all questions within 24 hrs
Our customer service line is available
7 days a week 10:00am – 6:00pm
We do not accept returns or exchanges unless the item you purchased is defective/broken. If you receive a defective item, please contact us at firstname.lastname@example.org or by phone at 604-500-4416 with details of the product and the defect. Photo evidence may be required for verification, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent we will source the product and ship it as soon as it becomes available. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.
- Delivery Location
Items offered on our website are only available for delivery to addresses in Canada and to adults over the age of 19. Any shipments outside of are are not available at this time. We ship all packages through Canada Post’s Xpresspost prepaid delivery service. All orders are vacuum sealed and discreetly packaged.
- Delivery Time
Average delivery times to most Canadian locations are between 1-3 business days, for remote locations 3-5 days depending. After product has been shipped the tracking number will be emailed to the customer. The tracking number can be entered on Canada Post’s Xpresspost website and will give information on where the package is and when the estimated delivery time will be. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday. Date of delivery may vary due to Canada Post’s shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
- We ship all our products in airtight, smell-proof, vacuum-sealed bags.
- Your order will arrive in a discreet, unmarked Canada Xpresspost package.
- Your real address and name must be on the package to ensure proper delivery.
- Shipping to major centres 1-3 days, and rural locations 3-5 days. *Times may vary depending on Canada’s Post
- Shipping Costs
The shipping cost for orders under $150 is a flat rate of $15 per order. You will be advised of these charges on the checkout page. Once your order is over $150 you will be allowed to select the free shipping option. Sales tax is charged according to the province or territory to which the item is shipped.
- Damaged or Lost Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at 604-500-4416 or by email at email@example.com If the contents of your package was damaged we will ship you a new product free of charge, or reimburse you the cost of the product. Photographic evidence will be required to confirm the damages to the product.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org or by phone