Ordering Cannabis Online Is Very Easy
YOU MUST BE 19+ AND HAVE A CANADIAN ADDRESS TO ORDER CANNABIS FROM THE STASH CLUB
FREQUENTLY ASKED QUESTIONS
How Do I Register To Become A Member
Only Canadian residents of at least 19 years of age can qualify for membership and place orders.
Please include a high resolution image, photo, or scan of a valid primary Government issue ID that clearly displays your full name and date of birth with your membership application. Please feel welcome to black out any other personally identifying information such as photograph, address, etc.
As soon as your ID has been verified and you are confirmed as at least 19 years of age, you will receive your membership and your account will be activated.
You can begin shopping immediately when your member account is activated.
Please feel welcome to use the following link to refer to our FAQ (Frequently Asked Questions) that will help you know virtually everything you need to know about how to maximize your experience.
How Do I Place An Order
Please log into your member account and select your products by clicking on the buttons for any items you want to buy. They will be saved to the shopping cart.
Once you have finished shopping, simply checkout by clicking on the shopping cart button at the top right corner of the screen to complete placing your order.
Once your order has been received and is ready to be processed, you will receive an invoice by email complete with payment instructions.
How Do I Pay For An Order
Thank you for placing your order at Stash Club. We are happy to accept your payment using Interac e-Transfer. We regret that no other payment methods are accepted at this time. Please carefully read and follow these instructions to avoid delays and ensure that your order is processed promptly.
- Verify that the full name on your member ID matches the name on both:
- The account from which the payment will be sent from.
- The name of the person listed as the consignee that will receive the package.
- Set up your Interac e-Transfer payment:
- The payee name as: (insert name). Please do not reference “Stash Club” anywhere in your payment as doing so may result in us not being able to accept it. This also helps to protect from fraud.
- The payee email as: “email@example.com”
- Include your 5 digit order number in the notes box.
- Verify that the amount is correct and matches the total specified at the bottom of your receipt.
- Enter the Secret Question as “Purple Goose”. Please do not write the secret answer here.
- Enter the Secret Answer as “Stashclub217”. Please double check that the secret answer is spelled correctly with the first letter “S” capitalized upper case and the rest of the letters all lower case.
After we receive and process your payment, your financial institution will send you a notification that your payment has been accepted.
When Will My Order Ship Out & When Will I Receive Tracking Information
Our business days are from Monday to Friday and exclude weekends and statutory holidays.
When the payment for your order is accepted BEFORE 11am PST from Monday to Friday, your order will be shipped with tracking information sent to you by the end of the same business day.
When the payment for your order is accepted AFTER 11am PST from Monday to Friday, your order will be processed and then shipped with tracking information sent to you by the end of the next business day.
When the payment for your order is accepted from Saturday to Sunday or on a statutory holiday, your order will be processed and then shipped with tracking information sent to you by the end of the next business day.
Please feel welcome to monitor the progress of your package using our internal tracking software.
- Go to your account page.
- Click on the “My Orders” section.
- Click on the small eyeball button on the right to see the last known location and status of your package.
How Will My Order Be Shipped
We discreetly ship all our orders in odour proof vacuum sealed packaging. The packaging is then boxed and sealed in generic unmarked bubble mailers that include tracking information as well as options for free added services at no extra charge.
- Signature required delivery confirmation: The package must be signed for and will likely not be dropped off otherwise. If no one is available to sign, then our Carrier typically leaves an attempted delivery notification memo card that indicates at which postal outlet your package will be available for pickup the next business day.
- Any package with a value of $300 or more must be sent with signature required delivery confirmation. If your preference is not to have signature required, we cannot guarantee your package and will not be held liable or responsible if it is lost or missing.
- Safe drop permitted: The package will be left in the safest area at the destination address if no one is available to receive it. If your preference is to select safe drop permitted, we cannot guarantee your package and will not be held liable or responsible if it is lost or missing.
Typically packages will arrive at western Canadian locations within 4-5 business days and arrive at Eastern Canadian locations within 6-8 business days. Please be patient as sometimes packages may experience delays which are regrettably beyond our control as we cannot manage packages once they leave our custody and are in the possession of our Carriers.
When delivery to a basement suite is preferred, please include a “B” in your Address Line 2 field. When delivery to a sub-unit is preferred, please include the unit number in your Address Line 2 field.
Please note that our Carriers do not have an obligation to deliver to basement suites or sub-units and often simply drop off at the main numbered street address. If your preference is delivery to a basement suite or sub-unit, we cannot guarantee your package and will not be held liable or responsible if it is lost or missing.
Why Haven’t I Received My Package Yet
All of our packages are shipped as “Do Not Safe Drop”. This means that our Carriers will not drop off your package if no one is available to sign for it and receive it. Our Carriers typically leaves an attempted delivery notification memo card that indicates at which postal outlet your package will be available for pickup the next business day.
Sometimes our Carriers do not provide accurate or updated tracking information for packages. When this happens, packages that show as “delivered” have not yet arrived and may actually still be in transit.
Please do not contact our Carriers directly as they will not answer consignee inquiries about lost or missing packages and require shippers to open any inquiries. Please feel welcome to contact us and we will make every effort to locate your package.
How Do I Get A Replacement For My Damage Or Defective Product
We apologize that your product is defective and has not met your expectations. We strive to provide valued members like you with nothing less than the best experience possible. Please do not mark it to the attention of Stash Club and instead label your package to the following address:
COMPANY NAME: M.E.
ADDRESS: 2055 Commercial Dr, Suite #204
CITY: Vancouver, BC
POSTAL CODE: V5N 0C7
Once we receive and process your return, we will issue a store credit for the full value of what you originally paid for the returned product to your account. You are welcome to apply the store credit towards your next purchase. We are pleased to offer you the bonus of 10,000 Stash Miles that will be added to your account as a way to say sorry for any inconvenience.
My Package Is Missing Some Product That I Ordered
We apologize that your package is missing some product. We strive to provide valued members like you with nothing less than the best experience possible.
We want to make it right and welcome you to choose from the following options:
- Have the missing product shipped to you for free at no extra charge.
- Place another order and have the missing product ship in the same package, in which case we will add a special bonus sample.
- Have a store credit issued to your member account that you can apply towards your next purchase.
Please reply at your earliest convenience and let us know your preference.
How Do I Make A Referral
Please feel welcome to recommend Stash Club to any family, friends, or colleagues that are shopping for a dependable and reliable source of top quality products. You can easily do so by clicking on the “Stash Coins” button in your main membership profile screen.
Simply fill out the information fields and send a referral link will automatically be sent to your intended recipient. They will have three calendar days to place their first order and submit their payment before the link expires.
Please ask the person that you referred to include the message “referred by (your first and last name and username)” in the notes box when they place their first order. Once we confirm their details and process their first order, we will add a special bonus of 15,000 Stash Miles to your account.
Please feel welcome to apply them to future purchases as a gesture of thanks for your endorsement and in appreciation of your loyal support.
We respond to all customer inquires within 24 hrs
Our customer service line is available
Monday -Saturday: 9:00 am – 5:00 pm (PST)