Ordering Cannabis Online Is Very Easy
YOU MUST BE 19+ AND HAVE A CANADIAN ADDRESS TO ORDER CANNABIS FROM THE STASH CLUB
FREQUENTLY ASKED QUESTIONS
How Can I Become a Member
You must be a Canadian resident and at least 19 years old to be a member. Stash Club employees will not accept orders from people under age. This is a strict policy with no exceptions.
Do I have to sign up to The Stash Club before I buy?
Yes, you need to have a membership to have access to our products. We need to verify that all members are above the age of 19 and in need of Medical Marijuana.
Do I qualify for Medical Marijuana?
We understand it can be difficult and expensive to go through the federal process of registering for cannabis, and we believe in providing access to patients in need. If you are older than 19 years and a resident of Canada who suffers from one of the below conditions, then you qualify for Medical Marijuana.
- Chronic pain
- Persistent muscle spasms, including those associated with multiple sclerosis
- Seizures, including, but not limited to, those associated with epilepsy
- Severe nausea
- Human Immunodeficiency Virus (HIV)
- Interstitial cystitis
- Multiple sclerosis
- Muscular dystrophy
- Myasthenia gravis
- Nail-patella syndrome
- Parkinson’s disease
- Post-concussion syndrome
- Residual limb pain
- Rheumatoid arthritis (RA)
- Sjogren’s syndrome
- Spinal cord disease (including but not limited to arachnoiditis, Tarlov cysts, hydromyelia & syringomelia)
- Spinal cord injury
- Spinocerebellar ataxia (SCA)
- Tourette syndrome
- Traumatic brain injury (TBI)
*Any other chronic or ongoing medical symptom that substantially reduces the ability of the person to conduct one or more major life activities, or if not alleviated, could cause serious harm to the safety of the patient’s physical or mental health in the future.
How To Order
- Create your free member account & upload your ID so we can verify your age as 19+. We are very strict on this policy and there are no exceptions, we don’t sell to minors. The name on your ID must match the shipping recipient and the name of the eTransfer sender.
- Choose products from our Menu and then add them to your cart. You can always see your cart by clicking the cart icon on the right-hand side of the top menu bar.
- After you have reviewed the products in your cart click on the “Proceed to Checkout” button in the bottom right corner of the cart page.
- Once you’ve filled in all the required fields, double check your shipping details to make sure your package arrives at your correct address. You will then need to accept the Terms and Conditions (located on the bottom of the page) and then click “Place Order.”
- Once a purchase is confirmed, you will see a receipt of your order with instructions on how to send an Interac E-Transfer payment for your order to the Stash Club, or if you chose Online Debit then just fill out the Online Payment form. *An email receipt will also be sent to you member email.
IMPORTANT NOTE: Your ID, membership name, and shipping receiver name must all match. We do not accept payment for orders by other people or accept members to have their orders shipped to different individuals.
- Once we receive your order, verify your ID and accept the eTransfer payment for your order, we will package your order and deposit it at third party mailing provider. All orders processed before 11 am PST will be shipped out the same day. For orders processed after 11 am PST, they will be shipped out the following day. *For orders placed after 11 am PST on Friday, during the weekend and holidays will be shipped out the following business day.
Can I cancel or edit an order? If you need to edit or cancel an order, please e-mail us immediately at email@example.com Orders can only be edited or canceled before they are shipped out.
Payment Options & Process
Option 1: We accept Interac email money transfers from Canadian banks, we are currently working on providing credit card processing for our customers. If you need more information on sending an Email Money Transfer, check Interac help page. If you still need help we would be happy to help you with the process.
Option 2: Pay with select banks using Online Debit when checking out on the checkout page.
I would like to send an eTransfer
Once we get your order, you will receive your receipt in the email you used to create your account. The e-transfer instructions will be included in your receipt.
Please read carefully to avoid delays processing your order
1) Please make sure the ID provided to open your account matches the following:
– The name of the eTransfer sender
– The name in the shipping details (The recipient of the order)
eTransfers will NOT be accepted until all the above-mentioned match. Once Stash Club accepts your e-transfer, we are going to pack your order and send it for delivery. You are going to get a Tracking Number from our 3rd party mailing provider. That easy…
I’ve sent my E-transfer. Now what?
It can take a few hours for us to receive the eTransfer, please be patient as it is out of our control how long it takes for us to receive the transfers. Your order will be pending until we collect your payment.
What will happen to my order if I don’t submit payment?
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 3 days, your order will be canceled.
How Does Shipping Work?
We ship all our products in airtight, smell-proof, vacuum-sealed bags. Your order will arrive in a discreet, unmarked postal box. Your real address and name must be on the package to ensure proper delivery. Shipping to major centers takes 1-3 business days and rural locations 3-5 business days. If you have more questions, please reach out contact us.
When does my order ships out?
*Please note, eTransfers can take a few hours to be received and we will not ship any orders without payment.
Orders placed Monday – Friday
1) Orders placed & payment accepted BEFORE 11 am PST, will be sent same day.
Tracking codes will be sent same day after 4:00 pm PST
2) Orders placed & payment accepted AFTER 11 am PST, will be sent the following business day.
Tracking codes will be sent next day after 4:00 pm PST
Orders placed Friday afternoon, Saturday, and Sunday
1) Payments will be accepted, but orders will not be shipped until Monday.
Tracking codes will be sent the following Monday after 4:00 pm PST.
Can I order from outside of Canada?
No, we only ship within Canada. This is a strict rule without exceptions.
Do you accept orders from all provinces?
Yes. We do accept orders from all provinces and regions of Canada. We are here to serve to all across Canada, however we currently cannot ship to Northern Quebec, Northern Ontario, and Nunavut at this time.
How much do you charge for shipping?
We charge a flat rate fee of $15 for all orders below $150. All orders are shipped via express shipping and come with on-site tracking. For any order over $150 before taxes, the shipping is free.
It has been a while, and I still did not get my package
Please contact us If you don’t receive your package after five days past the expected delivery day. We prefer to contact our mailing provider on behalf of our members for any delayed or lost packages. We do not want our members to worry about this kind of issues.
Tracking site says my package has been delivered but I did not get a package
In our experience, there are a few possible reasons for this issue, among them:
– Our mailing provider online tracking system can be inaccurate, the exact delivery date and time can be a day or two off.
– There can be internal issues within our mailing providers system that may cause delays that are outside of our control.
Why did you send my package sent as ‘signature required’?
As a company policy, we send any order over $300 as a signature required package.
Privacy & Security
Is this even for real?
Until now, we have relied solely on word-of-mouth, our reputation has been set as a consistent deliverer of high-grade weed and cannabis-infused products. Our members rely on us to deliver top quality products in a safe manner. You can contact us for any questions you have in mind or just google us to see what our members say about us.
Is my personal information safe?
All our member information is stored in secure, SSL 256 bit encrypted servers. We NEVER provide your personal info to anyone else – ever! We also use a Canadian based encrypted email service (Hushmail) for all e-Tranfers. We use the most updated technology possible to protect your privacy. Once your account has been approved and you receive your membership we take your identification offline to ensure it is safe and only used for cross-referencing order information. If you have any concerns regarding your personal information please contact us.
Can I talk with a customer representative?
Yes, of course you can! We love to chat with our member. Send us an email anytime and we’ll get back to you as soon as we can. During business hours we will respond to your email usually within 1-2 hours, please allow us longer as sometimes it can get busy. If you would prefer to call us in person, we answer calls from 9:00 am – 5:00 pm Monday to Friday.
Hours of Operation (PST)
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Delivery & Return Policy
We do not accept returns or exchanges unless the item you purchased is defective/broken. If you receive a defective item, please contact us at firstname.lastname@example.org or by phone at 1(800)-379-3117 with details of the product and the defect. Photo evidence may be required for verification, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent we will source the product and ship it as soon as it becomes available. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.
- Delivery Location
Items offered on our website are only available for delivery to addresses in Canada and to adults over the age of 19. Any shipments outside of are are not available at this time. We ship all packages through a 3rd party express post prepaid delivery service. All orders are vacuum sealed and discreetly packaged.
- Delivery Time
Average delivery times to most Canadian locations are between 1-3 business days, for remote locations 3-5 days depending. After product has been shipped the tracking number will be emailed to the customer. You can track your package by following the link in your tracking information email. You will given information on where the package is and when the estimated delivery time will be. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday. Date of delivery may vary due to our 3rd party mailing services shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
- We ship all our products in airtight, smell-proof, vacuum-sealed bags.
- Your order will arrive in a discreet, unmarked Box with no distinctions it is from us.
- Your real address and name must be on the package to ensure proper delivery.
- Shipping to major centres 1-3 days, and rural locations 3-5 days. *Times may vary depending on our shipping and mailing provider.
- Shipping Costs
The shipping cost for orders under $150 is a flat rate of $15 per order. You will be advised of these charges on the checkout page. Once your order is over $150 you will be allowed to select the free shipping option. Sales tax is charged according to the province or territory to which the item is shipped.
- Damaged or Lost Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at1(800)-379-3117 or by email at email@example.com If the contents of your package was damaged we will ship you a new product free of charge, or reimburse you the cost of the product. Photographic evidence will be required to confirm the damages to the product.
***Important Note*** If the address was entered wrong when creating the account and your order has already been shipped, we are not responsible if the items go missing, no exceptions.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org
Stash Miles Program
Rewards Points FAQ
All Stash Club members are eligible to receive Stash Miles on their purchases, product reviews, social media shares, and even for signing in. Stash Club started Stash Miles program to shareto our loyal members. You are automatically enrolled when you register on our site. If you’re an existing customer, you have automatically been enrolled. Registration is free and easy. Start earning points today!
As a Stash Club Member, you can earn 1000 Miles for nearly every $1 you spend on qualifying purchases (see Non-Qualifying Items). Miles will be available to redeem in your account for 365 days from the purchase date on your order. Miles calculations are based upon dollars spent at checkout on qualifying purchases, comments you made and products you share. When products are returned, points will be deducted for those items returned. Stash Miles are transferable. You can share your Miles with your Stash Club Member friends. Other restrictions or exclusions may apply.
Getting Reward Points
For every 1000 Miles earned from Stash Club, you will be eligible to receive a $1 store credit towards future purchases of any qualifying products. Once you have more than 10.000 Miles, they will be available to redeem as store credit. You can use up to $50 worth of your points to pay for your order. Stash Miles are accessed through My Account must be manually redeemed before use at check out. You will see a box on the check out page to enter Miles value to redeem. Miles may be used on any purchases and may only be used for products that are not-on-sale. Stash Miles store credit may not be used in conjunction with other discounts or offers toward the purchase of products, and can not exceed 15% of the purchase amount. You can not earn points for orders you redeemed your points on.
Creating Links/URL’s to share
Share stashclub.ca or specific product pages you choose on social media. You can create an URL to share on the Points page under My Account. Then all you need to do is choosing the social platform to share. Please note that all links shared will be checked by a staff member and points may be subtracted from Points Earned once the links are getting verified.
- Purchases earn 1000 Miles for every dollar spent. Miles will automatically be added to your account once your order is completed.
- Product reviews earn 5000 Miles for each product review. You can not get Miles for the same product multiple times. You can only earn points once your comment is approved.
- Sign-in earns 100 Miles per day.
- You can share our web page or a product page on Facebook, Twitter or Google Plus to earn 5000 Miles for each share you make.
Stash Club Miles can not be earned for the following: Customer Service discounts, discount coupons, GST, shipping and delivery charges, other excluded charges, and certain items that are excluded in promotions. Other exclusions may also apply.
How do I know how many points I have?
Sign into your account and you are going to see your Points next to your Cart, on upper right corner of your screen. Click on that icon to get more detailed information.
Why didn’t I receive points for sharing a Stash Club link on social media?
You receive points immediately for sharing socially but you will not receive points before you are logged into your account before sharing. You can find sharing buttons your Reward Points page under the My Account link.
Why can’t I redeem Points on my purchase?
You may not have enough points to receive Points. You need to have at least 1000 points to redeem. You may be purchasing products on sale. Available Coupons cannot be redeemed in conjunction with Reward Points.
How many reward points will I earn on my purchase?
Stash rewards 1 points for every dollar spent. On occasion, Stash Club may offer additional points on a particular product.
Stash Club reserves the right to make changes to the Reward Points program at any time.
We respond to all customer inquires within 24 hrs
Our customer service line is available
Monday -Saturday: 9:00 am – 5:00 pm (PST)